Effective Date: March 1, 2025
At TaxSolve, Inc. (“TaxSolve,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our tax resolution and preparation services, visit our website, or interact with us in any other way. This policy also includes provisions to comply with the California Consumer Privacy Act (CCPA) and your rights regarding the sale of your personal information.
1. Information we collect
We may collect the following types of information:
- Personal Information: Name, address, Social Security Number (SSN), tax identification numbers, financial information, and other details necessary for tax resolution and preparation services.
- Contact Information: Email address, phone number, and mailing address.
- Technical Information: IP address, browser type, device information, and browsing behavior when you visit our website.
- Payment Information: Credit card details or bank account information for payment processing.
- Communications: Records of your interactions with us, including emails, chat logs, and phone calls.
2. How we use your information
We use your information for the following purposes:
- To provide tax resolution and preparation services.
- To communicate with you about your account, services, or updates.
- To process payments and invoices.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
- For marketing purposes, with your consent where required.
3. Sharing your information
We may share your information with:
- Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, IT support).
- Legal and Regulatory Authorities: When required by law or to protect our rights and interests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- With Your Consent: For any other purpose disclosed to you with your permission.
We do not sell your personal information to third parties for monetary or other valuable consideration.
4. Your Rights Under the CCPA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request details about the personal information we have collected, used, and disclosed about you in the past 12 months.
- Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale: You can request that we do not sell your personal information. TaxSolve does not sell your personal information, but we respect your right to opt-out if this changes in the future.
- Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
To exercise these rights, please contact us here. We may need to verify your identity before fulfilling your request.
5. Do not sell my information
TaxSolve does not sell your personal information to third parties. However, if you would like to opt-out of any potential future sale of your information, you may contact us here.
6. Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Retention of information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
9. Contact us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at (833) 655-1040.